Update FortiClient Anti-virus

So what’s this FortiClient you ask? FortiClient is the application we use for Anti-virus and system protection. It controls and monitors many of the activities you do on your laptop and therefore can sometimes cause problems. Most recently, we have discovered that FortiClient has been causing issues with Flash player and other website content. For those of you having problem with things like Bookflix, Scholastic, YouTube and other video sites, this update to FortiClient should resolve your issues.

For this reason, we ask that you make sure FortiClient is always updated to the latest version. Here are the instructions on how to do that.

WARNING: This update will not apply to everyone! There are still some teacher laptops that do not have FortiClient installed. If you get to Step 1 and don’t have the green-arrow-shield icon that the pictures show, you don’t have to go any further. You may ignore these instructions.

WARNING Part 2: Even if you have FortiClient installed, the update may not be available or it has already been applied. If you get to Step 1 and the update message is not available, then you may also ignore this message. However, stay on the lookout for the update bubble as described because the update may be delayed for certain people.

Step 1:

There are two different ways to get the updated started. First, you may notice this bubble when you log on to your computer.

forti bubble

If you catch this bubble before it goes away, you can simply click on it and the process will get started. Otherwise, you’ll need to find the FortiClient icon in the taskbar and update it from there. The next picture illustrates that process.

forti step 1

As you can see, first, you’ll need to click the up arrow in the taskbar, then you’ll RIGHT-click the green-arrow-shield icon. Then choose “Upgrade to version 5.2.3”.

Step 2:

Once you’ve started the upgrade you’ll notice several more windows and popups that all go away automatically. Most of these windows include a Cancel button but you don’t ever want to cancel this. Eventually, you’ll be presented with the following window:

forti step 2

Simply click OK to move the process along.

Step 3:

After a few more progress bars another window will popup. You’ll notice it looks very similar to the previous window. Can you spot the difference? :)

forti step 3

The cancel button doesn’t show up here. Simply click OK to continue the process.

Step 4:

This window is asking you to restart your computer. I would recommend clicking Yes and restarting right away to apply the changes.

forti step 4

Step 5:

Once you have restarted your computer, you will most likely be presented with the following screen:

Forticlient registration

There are 3 simple steps to this window. First, you need to enter the registration key. The key is mocfv. Second, check the box next to “Remember Registration Key”. Finally, click Accept to close the window and apply the changes.

That’s it! You’re all done.




Posted February 16, 2015 by Jack Bonnecroy in category "Computer Maintenance and Troubleshooting

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