Disappearing Shortcuts

If you’ve created a shortcut on your desktop and it keeps randomly disappearing, here’s the fix:

Open your start menu by pressing the windows button on your keyboard.    windows

If you see: If you see:
7Search windows metro
type in the word: troubleshooting

Press the “Enter” key.

Just start typing the word: troubleshooting

Click on the word “troubleshooting”.


When the troubleshooting screen opens click the “Change settings” link in the left column.


Under “Computer Maintenance” select the “Off” radio button. Click OK at the bottom. Close the Troubleshooting screen.


Note: You may lose your shortcuts one more time but they should not disappear more than once.




Update FortiClient Anti-virus

So what’s this FortiClient you ask? FortiClient is the application we use for Anti-virus and system protection. It controls and monitors many of the activities you do on your laptop and therefore can sometimes cause problems. Most recently, we have discovered that FortiClient has been causing issues with Flash player and other website content. For those of you having problem with things like Bookflix, Scholastic, YouTube and other video sites, this update to FortiClient should resolve your issues.

For this reason, we ask that you make sure FortiClient is always updated to the latest version. Here are the instructions on how to do that.

WARNING: This update will not apply to everyone! There are still some teacher laptops that do not have FortiClient installed. If you get to Step 1 and don’t have the green-arrow-shield icon that the pictures show, you don’t have to go any further. You may ignore these instructions.

WARNING Part 2: Even if you have FortiClient installed, the update may not be available or it has already been applied. If you get to Step 1 and the update message is not available, then you may also ignore this message. However, stay on the lookout for the update bubble as described because the update may be delayed for certain people.

Step 1:

There are two different ways to get the updated started. First, you may notice this bubble when you log on to your computer.

forti bubble

If you catch this bubble before it goes away, you can simply click on it and the process will get started. Otherwise, you’ll need to find the FortiClient icon in the taskbar and update it from there. The next picture illustrates that process.

forti step 1

As you can see, first, you’ll need to click the up arrow in the taskbar, then you’ll RIGHT-click the green-arrow-shield icon. Then choose “Upgrade to version 5.2.3”.

Step 2:

Once you’ve started the upgrade you’ll notice several more windows and popups that all go away automatically. Most of these windows include a Cancel button but you don’t ever want to cancel this. Eventually, you’ll be presented with the following window:

forti step 2

Simply click OK to move the process along.

Step 3:

After a few more progress bars another window will popup. You’ll notice it looks very similar to the previous window. Can you spot the difference? :)

forti step 3

The cancel button doesn’t show up here. Simply click OK to continue the process.

Step 4:

This window is asking you to restart your computer. I would recommend clicking Yes and restarting right away to apply the changes.

forti step 4

Step 5:

Once you have restarted your computer, you will most likely be presented with the following screen:

Forticlient registration

There are 3 simple steps to this window. First, you need to enter the registration key. The key is mocfv. Second, check the box next to “Remember Registration Key”. Finally, click Accept to close the window and apply the changes.

That’s it! You’re all done.

To Save…or Not to Save….Passwords, That is

SavePassword01Many times you’re presented with the option to save your password. You may be concerned about whether or not you should do this. In my opinion, (and we all know I share that…nay, foist that… on people) saving your password is perfectly acceptable IF the following conditions are true:

1. You’re the primary user of your computer (school laptop, specifically).

2. You LOCK your computer screen EVERY SINGLE TIME you leave it unattended (hold down the Windows key and then tap the l key). SavePassword03


Having said that, even if you don’t save passwords, LOCK your computer screen when you leave it unattended…always…always… always.

Uhmmm… let me repeat….

LOCK your computer screen when you leave it unattended!

(*lowering voice and stepping down off soapbox*)

Projector: Display Not Showing Correctly

Sometimes when you connect a vga cable (the cable that connects your computer to your projector) you will only see the background of your computer’s desktop. None of the other content is displayed. Here’s how to fix that.

Right click on an open spot of your desktop. (For some of you with icons filling every inch of your desktop this will be a challenge. Yes, you know who you are!)

Click on “Screen resolution” toward the bottom of the menu.

Screen Setting to Duplicate 2nd Display1

When the “Change the appearance of your display” menu pops up, be sure “Duplicate these displays” is selected (NOT “Extend these displays”).

NOTE: If you select “Extend these displays” you basically have two screens for content. You can show the class something on one screen by dragging the box to the right or left so that you drag it onto the second screen. Then, you can work with the box on the other screen that the students can’t see.



Screen Setting to Duplicate 2nd Display2

SMARTboard – Updating Notebook Software

If you’re using SMART’s Notebook software you have probably received an update notice. If you haven’t already received the notice you will. In the past you just clicked on update and it updated automatically. Now when you try to update, you will receive the following message:


SMART, in their infinite wisdom (*insert eye roll here*) has decided to start offering subscription based web software. In short, that means you now have to pay for it. (I could go on a full “Sandy rant” about their promise of free software when they first developed it, but I’ll spare you my indignation.)

So, you’ll want to set your preferences so the Notebook software no longer automatically checks for updates. To do that:

Click on your Start button StartButton

Click All Programs >> SMART Technologies folder >> SMART Tools folder >> SMART Product Update

Uncheck the “Check for updates automatically…” box at the bottom of the dialog box. (See below.)

Click the red X in the corner to close the dialog box.






Black Tuesday

Yellow MS Updates Shield

On the second Tuesday of every month (known as black Tuesday in the world of IT Administrators) Microsoft releases updates for its various Windows Operating Systems.  These updates address issues including fixing minor problems, improving performance, adding new features, and addressing potential security problems.

Unfortunately, many users choose to ignore these updates and continue to run their machines in an un-patched state.  Not only are these users potentially missing out on new features and improved stability on their systems, they are also leaving themselves far more vulnerable to viruses and other attacks.

Running the updates is easy.  If you have automatic updates enabled, a small yellow shield may pop up in the bottom right corner to let you know that there are updates available.  Double-click on the shield and follow the step-by-step instructions to download and install updates.  If you don’t have automatic updates, click on the Start Button, go to Programs, and choose either Microsoft Update or Windows Update.  Again, follow the step-by-step instructions and install all critical updates.